Team Leader – IT service Desk with German or Italian  

• Firma Experis - Zobacz więcej ofert
• RegionWarsaw, Masovian Voivodeship, pl

Guide and support Service Desk Analysts in handling complex tickets
Manage escalations and ensure ticket resolution aligns with SLAs and KPIs […]
Create shift and holiday schedules, support staffing needs, and prepare reporting for operations and quality metrics
Provide regular feedback and coaching to team members […]
Act as backup for Service Delivery Manager when required […]
Previous experience in IT support and team coordination […]
Ability to manage performance and support team development […]
sharing the costs of professional training & courses […]
Experis jest globalną firmą doradztwa personalnego...

6 dni temu od: pl.talent.com