The Quality Assurance Analyst is responsible for executing ongoing audits of customer interactions across multiple channels, ensuring that our Account Support team maintains high service standards. This role is crucial in maintaining data accuracy, identifying coaching opportunities, and supporting process improvements that drive customer satisfaction and operational efficiency. They will work closely with the Senior QA Analyst and Support Managers to conduct evaluations, track performance trends, and contribute to the continuous improvement of the department. […]
The Quality Assurance Analyst...