Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers.
Answer inbound calls and emails within guidelines/goals established by the client and contact center management.
Complete daily tasks as allocated in an efficient and timely manner […]
Be a first point of contact to handle and resolve customer issues. […]
Compose thoughtful and accurate messages or customize prepared responses to customer...